Many job roles involve interaction with customers, clients or colleagues to inform, advise or guide them, and there are many techniques it is important to be aware of in order to carry this out effectively. This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

Due to the practical nature of this course, ideally, you should be in related employment with access to your organisation’s policies and procedures.

Advisor giving advice via telephone

Events

Student Support

Starting college can be a giant leap if you have just finished school or are returning to education after a few years. We will make this transition as easy as possible, providing all the support you need to settle in

Financial Support

We are committed to supporting students in order for them to overcome any financial barriers to learning.

Term Dates

Key term dates and opening times